Frequently Asked Questions
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Answers to your frequently asked questions about holiday home ownership.
- What is and is not included in the price of a caravan?
- How often can I use my caravan holiday home?
- What rules & regulations do caravan parks have?
- What's included in caravan park connection charges and annual site fees/rental?
- Do Roy Kellett Caravans buy second hand or pre-owned caravans?
- Do Roy Kellett Caravans offer a part exchange facility?
- Can I live in my caravan holiday home?
- Do we really need double glazing & central heating?
- Why do we have to have environmental external colours?
- Can I buy my caravan holiday home on finance?
- Who will insure my caravan holiday home and its contents?
- Where do we buy accessories e.g. steps?
- Does my caravan holiday home come with a guarantee or warranty?
- How do I report faults with my caravan holiday home?
- What maintenance will my caravan holiday home require?
- What is and is not included in the price of a caravan?
All reputable caravan holiday homes have published retail prices, but these exclude optional extras, delivery charges, siting, connection and commissioning costs, which can add considerably to the overall cost of a caravan holiday home. These costs vary from caravan park to caravan park based on location, facilities, length of season etc.
It is therefore important when choosing your ideal caravan park to understand who is responsible for what.
Here is a list of considerations:
- Caravan retail price plus any optional extras
- Delivery charges from the manufacturer to the caravan park
- Siting the caravan holiday home on a pitch, levelling and securing it
- Connecting the caravan holiday home to gas, water, electricity by qualified/approved engineers
- Commissioning the caravan holiday home; setting it up for use
- On-site optional extras e.g. TV aerials, steps or verandas; alarms
- Caravan insurance
Many caravan parks now charge a one off all inclusive price to site your caravan holiday home on it's pitch which takes a lot of the ambiguity away, but again you need to check what is and isn't included in the price.
Back Up - How often can I use my caravan holiday home?
Most caravan parks are open between 8 and 11 months of the year. We recommend you consider how often you would wish to use your caravan holiday home and choose your caravan park accordingly.
Back Up - What rules & regulations do caravan parks have?
Each caravan park has their own terms and conditions, rules and regulations which you must understand and abide by. We recommend you make yourself fully aware of these before committing to siting your caravan holiday home.
Roy Kellett Caravan Distributors cannot be held responsible for the varying terms and conditions which may or may not be applied from caravan park to caravan park.
Back Up - What's included in caravan park connection charges and annual site fees/rental?
Again this varies widely from park to park and should be discussed and agreed directly, ideally in writing, with your chosen caravan park.
Roy Kellett Caravan Distributors cannot be held responsible for the varying terms and conditions which may or may not be applied from caravan park to caravan park.
Back Up - Do Roy Kellett Caravans buy second hand or pre-owned caravans?
Yes, we do depending on age and condition. However it may be a condition of your caravan park's terms and conditions that you offer them 1st refusal.
Back Up - Do Roy Kellett Caravans offer a part exchange facility?
Yes, we do, however the value of your caravan will depend on the age and condition and even which caravan park your caravan holiday home is sited on; there may be disconnection costs!
Back Up - Can I live in my caravan holiday home?
Roy Kellett Caravan Distributors only displays and sells caravan holiday homes which are not designed for residential use. However many people who choose to live in caravan holiday homes do so at their own risk. You must also consider the terms and conditions of your chosen caravan park which may exclude residential or long term occupancy.
Back Up - Do we really need double glazing & central heating?
The answer to this obviously lies with yourselves and your budget! However you should consider the months of the year your caravan park is open, location and how and when you will your use your caravan holiday home. Caravans are primarily designed as holiday homes for use in the summer months, so add double glazing, extra insulation and panel heaters if you feel the cold or are in an exposed location. However if you are planning winter weekends away including Christmas or New Year, then we would suggest double glazing and central heating are essential.
Back Up - Why do we have to have environmental external colours?
This may be a condition of the planning consent given to your caravan park due to location or merely one of the park's terms and conditions for uniformity. Either way the rule must be adhered to and it's a great way to be environmentally friendly!
Back Up - Can I buy my caravan holiday home on finance?
Yes, Roy Kellett Caravan Distributors is a licensed credit broker. It's also a great way to spread the cost of your holiday home!
Back Up - Who will insure my caravan holiday home and its contents?
In the first instance check with your caravan park; they may have a park-wide agreement which you pay for as part of the annual charges. If not we will be happy to point you in the right direction. Please note you will be responsible for insuring your caravan holiday home from the moment it arrives at the caravan park.
Back Up - Where do we buy accessories e.g. steps?
In the first instance check with your caravan park; they may have a list of approved suppliers or preferential prices. For replacement parts or extras for your caravan holiday home, Roy Kellett Caravans may be able to order these for you, but payment in advance is required.
Back Up - Does my caravan holiday home come with a guarantee or warranty?
New: All new caravan holiday homes supplied by Roy Kellett Caravans come with a 12 month manufacturer's warranty; this covers defective or failing parts and is at the manufacturer's discretion. Such warranties do not cover damages post delivery or wear and tear. See the manufacturer's Owners Handbook for more information.
Pre-owned: All pre-owned caravan holiday homes bought directly from Roy Kellett Caravans come with a 3 month warranty again covering defective or failing parts. Please note pre-owned caravans are priced according to their on-sale condition and missing or damaged parts will not be repaired or replaced unless agreed at point of sale.
Back Up - How do I report faults with my caravan holiday home?
Step 1: Report the fault, damage or missing item to your caravan park. In many instances they will then liaise with Roy Kellett Caravans to progress repairs or replacements.
Step 2: On smaller caravan parks you may be required to report faults directly to Roy Kellett Caravans. In which case please have the following information to hand:
- Make/Model
- Serial No of your caravan
- Park & Plot No
- Full details of the fault & location
We will then progress the claim on your behalf.
Please note the caravan manufacturers will not accept warranty claims direct from the general public.
Back Up - What maintenance will my caravan holiday home require?
Full details will be provided in your Owner's Handbooks however general maintenance includes:
- Exterior clean
- Clearing out the gutters
- Winter closedown
Back Up
| Contact Details |
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Telephone: 01745 350043 Facsimile: 01745 355503 Email: enquiries@roykellettcaravans.com |
| Post |
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Roy Kellett Caravan Distributors Towyn Road, Towyn Abergele, Conwy LL22 9NW 
Click here for a location map from MultiMap. |
| Opening Hours |
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Open 7 days a week, except Christmas and New Year Weekdays: 9am – 5pm Summer Weekends: 10am – 6pm Winter Weekends: 10am – 4 pm |